Free Download Udemy Learn Desk | Comprehensive Course. With the help of this course you can Newbie to Customer Service Master.
This course was created by . It was rated 0 out of 5 by approx 0 ratings. There are approx 0 users enrolled with this course, so don’t wait to download yours now. This course also includes 172 mins on-demand video, Full lifetime access, Access on mobile and TV & Certificate of Completion.
What will I need?
- Teamwork account with Desk Access
Is this course right for me?
- Desk account admins and users
- Users with little / no experience using ticketing software
What am I going to learn?
- Navigate and customise your Desk environment with ease
- Manage agents and their permissions
- Create public and private canned responses.
- Make use of triggers to streamline your workflow
- Handle tickets quickly and efficiently
- Create a Help Docs sites for your clients and team
- Understand and utilise the Customer Portal
Learn to master the skills of interpreting team and client reports while creating greater levels of trust with clients through personalising responses. You will complete this courses as a true Client Services Master!
This course imparts technical skills as well as practical advice for using the features of Desk, and bringing your agents onboard, allowing you to be in full control of your desk environment.
You will be able to proceed beyond simply closing out tickets, to being able to identify areas for improvement, create tasks from your tickets, and ensuring that all of your agents understand what is expected of them in Desk
Buy Udemy’s Learn Desk | Comprehensive Course
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