Free Download Udemy Customer Experience Certification Workshop. With the help of this course you can The workshop that will help you get the CCXP certification.
This course was created by . It was rated 0 out of 5 by approx 0 ratings. There are approx 11 users enrolled with this course, so don’t wait to download yours now. This course also includes 185 mins on-demand video, Full lifetime access, Access on mobile and TV & Certificate of Completion.
What will I need?
- None. This course will start a beginner level, but will take you to advanced level.
Is this course right for me?
- Customer Engagement Managers / Directors
- Business Owners & Entrepreneurs
- Customer Service Managers / Directors
- Customer Experience Managers / Directors
- Head / Director of Customer Insights
- Social Media Managers
- Senior Marketing Managers / Directors
- Chief Customer Officers
- Vice President of Marketing
- General Manager
- Director of Business Development
- Director of Operations
- Directors / MDs / CEOs
- Brand Managers
- Senior Executives
What am I going to learn?
- The difference between customer experience (CX) and Customer Experience Management (CEM)
- The benefits of CEM for an organisation
- Customer Journey Mapping
- Examples of Best practice firms and how they got to be the best
- The link between Customer Experience and Customer Loyalty
- The 12-Steps to developing a great CEM programme
- How to get Certified (CCXP)
Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). Many companies have set up departments within their organisations to focus on Customer Experience. Companies have even set up Director and VP level positions for Customer Experience. Unfortunately there aren’t too many people who have much knowledge on Customer Experience. Consequently the demand for people with customer experience knowledge (and certification) is very high.
I have been delivering this workshop to clients all over the world for over a decade now. This workshop will take you from learning the basics of Customer Experience, all the way to advanced topics within Customer Experience. Normally charged at $2000 for a workshop, this course is being offered on Udemy at a discounted price! The videos in the workshop are actually edited recordings from actual workshops that I’ve delivered. That means you will get the same value, as someone who attended the live version of the workshop.
What will you learn from this workshop:
What is customer experience (CX) and how to apply it to your organisation
What is customer experience management (CEM) and how to adopt it to your organisation
Learn about customer journey mapping,
Develop a customer journey map (using our template)
What it takes to get customers to love your brand (customer loyalty) and how CX fits into it
What you need to pass the CCXP (Certified Customer Experience Practitioner) certification
Who is this for:
Anyone looking to improve their career within marketing and HR
People working in the customer services domain, looking to get advanced knowledge
Anyone interested in getting CCXP certification for career change / progression
Those who are interested in improving the business performance of their organisations
Managers, business owners, startups, looking to create USPs for their business
What’s on offer
Same value as a $2000 workshop delivered in person
Customer Experience tools which you can use
Customer Journey Mapping toolkit (just download and use)
Taught by one of the pioneering experts within customer experience
Knowledge to get CCXP certification
Taught based on personal experience and the latest market research
Become an Alumni of the Institute of Customer Management (UK)
Certificate of completion from the Institute of Customer Management
Who teaches this
PhD in Marketing from one of the leading universities in the UK
MBA, with over 20 years of experience in customer services
London based consultant and trainer, who has worked all across the globe with all types and sizes of companies
Author of 3 books on customer experience
One of the leading customer experience and customer loyalty experts in the world
Former Director of an MBA programme at a leading London University
Former professor at leading universities in the world (including Harvard and Bradford)
Former VP of a leading consultancy company in London
Buy Udemy’s Customer Experience Certification Workshop
Note: We have purchased this course/tutorial from Udemy and we’re sharing the download link with you for absolutely FREE. So you can learn & be your own master if you can’t afford to buy this course. But if you have money we strongly suggest you to buy Customer Experience Certification Workshop course/tutorial from Udemy. So, the course’s author can help you if you can’t understand something or if you want to learn something spectacular.